Standards, standing, and due process
CraftAuthority is designed to fix the pay‑to‑win problem while protecting homeowners and good contractors. Approval is earned through evidence and maintained through ongoing standing.
What approval is
- A trust signal based on documentation and verified indicators
- A continuously maintained standing, not a one‑time “listing”
- A transparent enforcement ladder with appeals
What approval is not
- Not a guarantee of outcome or workmanship
- Not legal advice and not a court process
- Not an advertisement placement or ranking purchase
Standing lifecycle
Active
Member is approved and current. Standing page shows “Active” and last verified date.
Watch / Probation
Triggered by missing renewals, unresolved issues, or risk flags. Member is asked to respond within a defined timeline.
Suspended / Revoked
Used for severe or repeated violations, fraud, or refusal to cooperate with required verification steps.
Signals & audits
Signals
Community submissions help surface issues. Low‑severity signals are open; high‑severity signals require supporting proof to reduce abuse.
Submit a signalAudits
We use risk‑based and random audits to protect integrity at national scale. Higher‑risk categories receive more scrutiny.
Enforcement ladder & appeals
- Notice — we inform the contractor of the issue and what evidence is needed.
- Response window — contractor may respond with documentation within a defined timeline.
- Decision — warning, probation, suspension, or revocation depending on severity and evidence.
- Appeal — contractor may appeal with new information; outcomes are logged and applied consistently.
To protect everyone, decisions are policy‑driven and documented. Membership dues never guarantee approval.